Privacy Policy
Privacy Policy
Effective Date: July 2, 2026
Agentex AI (“Agentex AI,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, communicate with us, or otherwise interact with Agentex AI.
This Privacy Policy applies to our website, services, and any AI-powered automation, communication, consulting, and related services we provide.
1. Who We Are
Business Name: Agentex AI
Address: Calle La Magdalena, 74200, Atlixco, Puebla, Mexico
Email: [email protected]
Website: agentexai.com
If you have questions about this Privacy Policy or our privacy practices, you may contact us at [email protected].
2. Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
We may collect information you voluntarily provide when you contact us, request services, submit forms, make payments, or use our AI-powered services, including:
Name
Email address
Phone number or other contact details
Business information you choose to provide
Messages, prompts, instructions, and other user inputs
Conversations, chatbot exchanges, call or message content submitted through our systems
Billing and payment-related information
Any files, documents, or data you choose to upload or share with us
B. AI Interaction and Service Data
Because Agentex AI provides AI-related services, we may collect and process data generated through interactions with our systems, including:
User prompts and requests
Conversation history and interaction logs
AI outputs and responses
Workflow inputs and automation-related content
Client operational data provided for service delivery
C. Automatically Collected Information
When you use our website or digital services, we may automatically collect certain technical and usage information, such as:
IP address
Browser type and device information
Operating system
Pages visited and time spent on the site
Referral source
Cookies and similar technologies
Analytics and performance data
D. Payment Information
If you purchase services from us, we or our payment service providers may collect payment-related information needed to process transactions. We do not intend to store full payment card details unless necessary and lawfully permitted; payment information may instead be processed by third-party payment providers.
3. How We Use Your Information
We may use personal information for the following purposes:
To provide, operate, maintain, and improve our website and services
To deliver AI automation, consulting, customer support, communication, and related services
To respond to inquiries, support requests, and service-related communications
To manage client relationships and accounts
To process transactions and payments
To monitor, analyze, and improve the performance, quality, and reliability of our services
To improve AI systems, workflows, prompts, and service delivery methods
To send administrative, service, security, or transactional notices
To send marketing or promotional communications, where permitted by law
To comply with legal obligations, resolve disputes, and enforce agreements
To protect our rights, systems, users, and business operations
4. AI Data Handling
As an AI-focused business, Agentex AI may process prompts, conversations, instructions, uploaded content, and related data to operate AI-enabled systems and deliver services.
A. Service Delivery
We may use data submitted through our services to:
generate outputs and responses,
automate workflows,
support customer communications,
analyze service performance, and
fulfill client requests.
B. Improvement of Services and AI Systems
Based on the information currently provided to us, Agentex AI may use user inputs and conversations to improve its services, systems, and AI-related operations. This may include reviewing interaction data, prompts, outputs, and workflow performance to refine automations, prompts, service quality, and internal systems.
However, we will not use personal information in a manner prohibited by law or by a binding client agreement. Where required by applicable law or contract, we will obtain consent or provide appropriate controls before using data for broader model training or improvement purposes.
C. Third-Party AI Providers
We may use third-party AI and communications providers to help deliver our services, including providers such as OpenAI, Grok, Twilio, GoHighLevel, and related vendors. When information is processed through those services, it may be subject to the applicable provider’s terms, privacy practices, and data processing procedures.
D. Automated Processing
Some of our services may involve automated processing, AI-generated outputs, routing, classification, workflow execution, or similar functionality. Any such processing is intended to support service delivery and business automation. We encourage users and clients to review important outputs before relying on them for sensitive decisions.
5. Legal Bases for Processing
Where applicable under laws such as the GDPR, we process personal data based on one or more of the following legal bases:
Performance of a contract – when processing is necessary to provide our services or fulfill our obligations to you
Legitimate interests – such as operating, improving, securing, and developing our business and services
Consent – where you have provided consent, including for certain marketing or optional data uses
Legal obligation – where processing is necessary to comply with applicable laws or lawful requests
6. Cookies and Similar Technologies
We may use cookies, analytics tools, and similar tracking technologies to operate our website, understand usage, improve performance, and support marketing or communications activities.
These technologies may collect information such as:
browser and device information,
IP address,
session activity,
pages visited, and
interactions with our website or services.
You may be able to control cookies through your browser settings. Disabling cookies may affect certain site functionality.
7. When We Share Information
We do not sell personal information in the ordinary sense of selling user data for money. We may share personal information only as reasonably necessary for business and service purposes, including with:
A. Service Providers and Vendors
We may share information with trusted vendors that help us operate our business and provide services, including providers for:
CRM and client management
AI processing and model access
communications and messaging
payment processing
website hosting and infrastructure
analytics and performance monitoring
automation and workflow management
Examples of providers may include GoHighLevel, OpenAI, Grok, Twilio, and other vendors we engage from time to time.
B. Professional Advisors and Legal Compliance
We may disclose information to lawyers, accountants, auditors, regulators, law enforcement, or other third parties when required to:
comply with law or legal process,
respond to lawful requests,
protect rights, safety, and security,
investigate fraud, abuse, or violations, or
enforce our agreements.
C. Business Transfers
If Agentex AI is involved in a merger, acquisition, restructuring, financing, asset sale, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal protections.
8. International Data Processing
Based on the information currently provided, Agentex AI does not intentionally share personal data internationally as a standard business practice. However, some third-party service providers or infrastructure providers we use may process or store data in jurisdictions outside Mexico, depending on their systems and data hosting arrangements.
By using our services, you acknowledge that your information may be processed by service providers operating in other countries where legally permitted and operationally necessary. Where applicable, we will take reasonable steps to use appropriate safeguards for cross-border data processing.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
provide our services,
maintain business records,
comply with legal, tax, accounting, and regulatory obligations,
resolve disputes,
enforce agreements, and
support legitimate business operations.
Based on the information provided to us, we may retain certain information until account deletion, unless a longer retention period is required or permitted by law, needed for security, dispute resolution, fraud prevention, contractual compliance, or legitimate business recordkeeping.
After retention is no longer necessary, we will delete, anonymize, or securely dispose of the information where feasible and legally appropriate.
10. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
Based on the information provided, these measures may include encryption and other security practices we consider appropriate for our business operations.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information. These may include the right to:
request access to personal information we hold about you,
request deletion of your personal information,
opt out of marketing communications,
request correction of inaccurate information where applicable,
object to or restrict certain processing where legally available, and
request information about how your data is used.
To exercise your rights, please contact us at [email protected]. We may need to verify your identity before fulfilling certain requests. We may also deny or limit a request where permitted by law.
Marketing Opt-Out
If you no longer wish to receive promotional emails or marketing messages from us, you may opt out by following the unsubscribe instructions in the message or by contacting us directly at [email protected].
12. Mexico, GDPR, and Other Regional Privacy Rights
Agentex AI operates in Mexico. Depending on where our users or clients are located, we may also take steps to align our privacy practices with internationally recognized privacy principles and legal frameworks, including the General Data Protection Regulation (GDPR) and, where relevant, California privacy principles such as the CCPA/CPRA.
Nothing in this Privacy Policy is intended to limit rights you may have under applicable law.
If you are located in a jurisdiction that grants additional privacy rights, you may contact us to request information about how those rights apply to our processing of your personal information.
13. Children’s Privacy
Our services are not intended for children unless explicitly stated otherwise. We do not knowingly collect personal information from children where prohibited by law. If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and take appropriate action.
14. Third-Party Websites and Services
Our website or services may contain links to third-party websites, tools, platforms, or integrations. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices. When we do, we will update the “Effective Date” at the top of this page. Your continued use of our website or services after changes become effective means you accept the updated Privacy Policy, to the extent permitted by law.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at:
Agentex AI
Calle La Magdalena, 74200, Atlixco, Puebla, Mexico
Email: [email protected]
Website: agentexai.com